Support that knows the leaf.
Orders, batch codes, shipping — whatever the question, we can pull your exact batch records, check your order, and answer in plain language. Reach us any time; replies land within one business day, Monday to Friday, 9am–5pm Pacific.
Email: [email protected]
Mailing address: 2460 Coral St., Vista, CA 92081
What can we help with?
Orders & shipping
Where’s my package, address changes, returns and refunds. Include your order number and we’ll take it from there.
Legal & availability
Questions about where we ship or whether kratom is available in your state? Tell us your state and we’ll point you to the current list.
Help us answer fast
Order number
For anything about a purchase — it’s in your confirmation email.
Batch code
For anything about a product — the small LOT code printed on your package.
Your state
For shipping questions — availability varies by jurisdiction, and we’ll check yours.
One thing we can’t do
We can’t provide medical advice. For questions about your health, please talk to your physician.
Send us a message
Fill this out and it lands straight in our inbox — replies within one business day.
Every answer comes backed by the batch records to prove it.
However you reach us — ask about orders, lab reports, or availability in your state.